Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Aramex in Lebanon & DHL for international, fees include handling and packing fees as well as postage costs.
Handling fees are fixed, whereas transport fees vary according to Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment.
We advise you to group your items in one order.
We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
We want you to be fully satisfied with every product that you purchase from our online shop www.gatewaybookshop.com
If you are not satisfied with a product that you have purchased, you may return the product within 1 day of delivery for a full refund of the purchase price minus the shipping or you can exchange the product you need to return with another product in the next time you order after informing us by calling our Customer Service Department on or by sending an email at firstname.lastname@example.org
We ask that the product be unused, in original boxes (whenever possible), and with all paperwork, parts, and accessories in order to ensure credit.